Staff Blog

Internal announcements, delivery updates, and team insights for staff only.

Operations Update: Ticket SLA Improvement

Posted by IT Ops • Internal • Today

Average first response time improved by 18% this month. Continue using priority templates in ticket creation for consistent triage.

Security Briefing: Password Rotation Window

Posted by Security • Internal • Yesterday

Mandatory password rotation opens next week. Review the updated policy in Settings and complete MFA verification before Friday.

LMS Rollout: New Cyber Awareness Module

Posted by L&D • Internal • This Week

A new micro-course is available in LMS. Completion target is 100% for all support and infrastructure teams by month-end.

Service Desk Process: Escalation Matrix Refresh

Posted by Service Desk • Internal • This Week

The escalation matrix has been simplified to reduce handoff delays. Use the updated category mapping before assigning tickets.